22.214.171.124 ScreenBeam Mini 2 Firmware Release Notes Tech Support July 21, 2020 16:47 Updated Follow screenbeam_mini_2_ncs_release_notes_126.96.36.199.pdf 50 KB Download Comments 6 comments Sort by Date Votes Madiba Watson April 04, 2018 17:03 I need help 0 Comment actions Permalink Mary S September 05, 2018 01:39 I purchased a screenbeam Mini 2 a few months ago and was told I needed to download the app and update my device. I downloaded the app and it hasn't worked since. Is there a way I can take the update, if I did in fact updated away? I have heard other people that had the same problem talking on different blogs. I called the company and they told me it must be defective and I need to send it back. It was working well until I installed the app. Is there anything I can do to make it work again, rather than to have to send it back? 0 Comment actions Permalink Mary S September 05, 2018 01:46 For some reason, after adding the update and trying to reset the unit, my HDMI ports stopped receiving a signal. Have you heard of this before and is there anyway I can fix this? This is taking more time then I have to spend on it. I'm having trouble getting cooperation from the property I'm staying at as far as the HDMI ports go they tell me I must have done something all I did is plug in the screenbeam Mini 2 and everything stopped working. The light isn't even going on on the screen beam. If you have heard of this happening before and know how I can possibly reset or unset back to factory settings, I would certainly appreciate it immensely hearing how to do that. Hoping to hear something from you soon. I'm using a Samsung Galaxy Note 5 and an LG TV which is not a smart TV but has HDMI. As I said it worked fine before and now it won't work at all. If I need to send it back what is the protocol for a returning the item? I still have the box. When attempting to stream to my TV from my phone, it would take a few tries to get it to connect to my Smart View and stay connected. Does this mean it's probably a defective unit? As I said the blue light won't even go on no matter what I do. Please help. 0 Comment actions Permalink Tech Support September 05, 2018 21:56 Mary, It appears you have posted the same question in two different places. one of our agents has responded to your questions under this FAQ. https://actiontec.zendesk.com/hc/en-us/articles/206408485 If this is not you please let us know. 0 Comment actions Permalink Greg Dixon February 27, 2019 00:59 How do I connect. No one told me anything and directions are useless to me 0 Comment actions Permalink Tech Support February 27, 2019 16:01 Greg, Please give us a call so we can walk you thru the setup. 0 Comment actions Permalink Please sign in to leave a comment.