Check the following:
- Verify the Power LED is lit on the ScreenBeam Mini 2.
- Verify that the ScreenBeam Mini 2 is properly seated in the HDMI port (use included HDMI extension cable if needed) and that the power cable is seated firmly.
- Verify that the TV is set to the same HDMI input that the Mini 2 is connected to.
If using a USB port from the TV (or another device), please try connecting to the included AC wall adapter instead. USB ports on some devices will not provide the required power/amperage to effectively run the ScreenBeam Mini 2.
If the issue persists please contact Actiontec by clicking the “Submit a request” button at the top right. An Actiontec technician will respond to your request as soon as possible.
Please note Actiontec support is available Monday-Friday from 8am-5pm MST.
Comments
76 comments
That is my problem at the moment. It was working fine untill two days ago. Yesterday when I turned it on it started showing black display or something "no signal" I tried to turn it off and on again but nothing changed. It still does not work. What should I do next?
I'm having exactly the same problem as lidiya
Lidiya,
Please check your e-mail as I have reached out to you regarding this issue. Please make sure to check your "spam" folder if the email does not show up in your inbox.
Thank you
Theresa,
Please check your e-mail as I have reached out to you regarding this issue as well. Please make sure to check your "spam" folder if the email does not show up in your inbox.
Thank you
I'm having the same problem, what can I do to make it work?
I unplug mine to move to a different tv and now having 4he same issues, I've tried resetting and unplugging it. Please help
Clarissa,
Please check your e-mail an Actiontec technician has responded to your request. If the e-mail does not appear in your inbox, please check any "Spam" or "junk" folders in your email.
Thank you
Same here, and it was just working a few hours ago
Nicholas,
Please check your email for correspondence from an Actiontec representative. Thank you.
This is exactly my problem. It worked so great for me for so long. Can anybody help me out.
I am having the exact same problem. Worked fine, today i turn it on and nothing. Just blinks "actiontec creative solutions for a digital life" at me.
Scott,
Please check your email, I have opened a support ticket to help assist with the issue that is occurring.
Thank you
Mine is doing the same thing, anyone know how to fix it?
Hi,
My tv only show " No signal".
Please, help!!!!
William,
Please check your email, I have opened a support ticket to help assist with the issue that you are experiencing. If needed please check your "spam" folder for the email.
Thank you
Yanira,
Please check your email as I have responded to you support request.
Thank you
I have a black screen and it just flashes the brand actiontec. plz help needed asap i use it for my job.
Ioannis,
Please check your email as I have responded to your request.
Please make sure to check any "spam" folders if it does not show in your inbox.
Thank you
mine is doing the same thing!! Any help would be great!!
mine is doing the same thing!! Any help would be great!!
Albert,
Please check your email an Actiontec representative has responded to your request/issue.
Thank you
Same problem I'm having anyone know how to fix this?
I need help my tv only shows a black screen when I plug in my streambeam mini 2 it says actiontec creative solutions for the digital life it says it over and over again I need help I just purchase this item last week please reply
Hello???
Hello,
Sorry for the inconvenience you are experiencing at the moment.
If the steps above have not resolved the issue or the ScreenBeam receiver will not reset the receiver would be considered defective. Under Actiontec's hardware warranty, the device can be replaced if within the one year from the original purchase date period.
Please create a request using the "submit a request button at the top" and provide the following information to expedite the process.
First Name
Last Name
Phone Number
Email Address
Physical Shipping Address (No PO/APO Boxes)
City
State
Country
Postal Code
Date & Place of Purchase
Serial Number (Off ScreenBeam receiver sticker)
A brief description of the issue occurring.
Thank you,
Joe T.
I connected my screenbeam mini 2 to my mom's smart tv one time and now I tried to connect it to my tv again and it doesn't work anymore. It just shows a black screen. How can I fix this problem need some help?
My screenbeam mini 2 has been working perfectly up until now. My tv doesn't even recognize that it's there anymore, i just get a no signal from my tv....HELP!
I'm having the same issue. It was just working an hour ago
Hi, am having the same issue. For months my sb mini 2 was working perfectly. But now, i can't connect, my tv is black and its like is reseting all the time. Please help
Nicolas,
Please open a support ticket and provide the information requested.
If the steps above have not resolved the issue or the ScreenBeam receiver will not reset the receiver would be considered defective. Under Actiontec's hardware warranty, the device can be replaced if within the one year from the original purchase date period.
Please create a request using the "submit a request button at the top" and provide the following information to expedite the process.
First Name
Last Name
Phone Number
Email Address
Physical Shipping Address (No PO/APO Boxes)
City
State
Country
Postal Code
Date & Place of Purchase
Serial Number (Off ScreenBeam receiver sticker)
A brief description of the issue occurring.
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