The first thing we suggest is to power cycle your source devices. By disconnecting the power from the source device for 10 seconds then power back on.
The second thing we suggest to check is to have you verify the settings are set correctly on your TVs and the Source device (DVR, Set-Top Box).
Make sure the source device and TV's have the following settings:
- Resolution = 1080i/p
- Aspect = 16:9
- Tv type/Format = stretch
- Native mode = off
- HDMI audio output = Stereo or LPCM
- CEC (Consumer Electronics Communication) = off
If you cannot access these settings you may have to contact the provider of your DVR, Set-Top Box, and/or with the TV manufacturer. Due to the number of different devices, there is no way our support team can know where all these settings are located on your devices.
Lastly, it could be what is called an HDCP (High Definition Content Protection) issue. HDCP stands for High-bandwidth Digital Content Protection. It has to do with your rights to rebroadcast certain content without having a license. This is not controlled by this device but it is controlled by where the content is coming from such as the source device. i.e. your DVR, Set-Top Box. Some older cable boxes are not fully HDCP-compliant. To check if this is the issue you must contact your cable box provider.
If you have any questions about our device please feel free to call us at 1-866-776-8322 or submit a support ticket to our team.
Have used the MyWirelessTV2 for some time but today, the video froze on both TVs. The audio is ok and channels can be changed but the frozen picture remains on both. Have tried all the recommended fixes but nothing works. Both lights are green on both units but when in menu mode Pairing cannot be selected even after factory reset. If the transmitter is bypassed, the tv works fine. The cable system is ok because all other tvs in house work fine. What could be causing the problem?
The "Pairing" option has been disable in this series as these are only 1 to 1 sets. Pairing is automatic based on their serial numbers.
Frozen screens indicate an HDCP transmission issue. To resolve this make sure to disconnect ALL cables from both the transmitter and receiver then apply power only. Before reconnecting them to source device and tv's make sure your source device settings are set correctly as listed above. you can then reconnect as if doing a re-install.
You can get further assistance by contacting our technical support department at 888-436-0657 if the units are still within their warranty or via email at the following link.
Please sign in to leave a comment.