WCB6200Q Firmware Upgrade

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12 comments

  • SB Tech Support

    Hello mandfunk,

    The image is NOT corrupt. The corrupt image error is from trying to open the file. DO NOT open the file. Follow the instructions to properly load it into the GUI of the WCB6200Q.

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  • mandfunk

    Well, thank you for that.  Three of your tech support people told me I needed to extract it by opening the file.  If even asked if I should open it or just save it, and they all thought that opening it was fine.  Extracting a file always requires clicking on it to open it.  If they said "don't open the file...just save it and upload it" it would have been more clear.  
    Pull the tapes...you'll see what I mean.  Also, a .img file is very unusual to use for a firmware update.  

    I did the firmware update.  Update accepted.  Thank you!  However, now the power light comes on red all the time.  What is causing that? 

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  • mandfunk

    Question:

    Hi!  Question on splitters for this device.  My house has an 8 way splitter rated at 5-1000 MHz, 130dB RFI.  Do I need to swap that out with a wider frequency range?  If I do, what is the recommended range? 

    Thank you

     

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  • SB Tech Support

    mandfunk,

    We used to post zip files but too many users had problems following instructions to extract the file so we started posting the img file instead so no extraction was necessary. 

    With the new firmware the power light will come on and stay red until the unit gets an IP address from a DHCP server.

    Yes, splitters need to support the frequency range of at least 5-1675 MHz.

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  • mandfunk

    Thank you!  Well, I have a red light now...when I called your tech support about it yesterday, I was told the red light was because my WCB6200Q was defective so I ordered another one!  

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  • SB Tech Support

    mandfunk,

    I am sorry about the misinformation you were provided. We have refreshed the support team regarding the led coloring.

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  • mandfunk

    Wow! It works! I am actually getting faster speeds from my Actiontec VCB6200Q wireless network extender (108 Mbps) than I am getting from my hardwired Asus RT-AC3200 router (95 Mbps)!

    This is astonishing.  Think about it...my desktop is connected via ethernet cable directly to my router and cable modem sitting 2 feet away, and I am seeing 95 Mbps.  On the other side of my house from my cable modem, is my Actiontec VCB6200Q, connected to the coax port coming out of the wall.  Without being hardwired, using only the wireless signal, my laptop is connect at 108 Mbps!  That's crazy!  My wireless speed should not be faster , but it is.  

    Thank you Actiontech!

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  • Thomas Czech

    The firmware link above seems not to work anymore. Is there an updated one? Thank you.

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  • SB Tech Support

    Thomas,

    We apologize. We recently moved our file servers.

    The firmware download link is now working again.

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  • Thomas Czech

    Thank you, the firmware link worked. However, I keep getting an install error. The firmware present version is 1.02.3.4 and is only connecting sporadically to a gocoax adapter. I have already checked the splitters, selected the low band, and replaced cables. It works great when it does connect.

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  • SB Tech Support

    Thomas,

    The reason you get the error is because the unit you have is an discontinued ISP device. The NCS firmware will not work as stated above.

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  • Thomas Czech

    Great answer, thank you. I will return it and get the NCS VERSION.

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