There could be a few things causing this issue.
- You must have an active screen Mirroring session before launching the Configurator.
- Improper app installation
- Incorrect device and app settings
- Device capabilities
- Environmental issues
Things to try.
- Uninstall and reinstall the Screen Beam configuration Utility
- Uninstall the Configuration Utility
- power the device off then back on
- reinstall the Configuration Utility
- say yes to the GPS location request
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