If your device shows an error screen while playing the actual video in the back ground and your device is on firmware 1.0.3.3. Please go the the go to the firmware upgrade section for this device and upgrade to 1.0.3.4. You will need a USB thumb drive in order to complete the firmware upgrade.
If you need help with the firmware upgrade please give us a call and one of our agents can help walk you thru the firmware upgrade.
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