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  1. ScreenBeam Consumer Support
  2. General frequently asked questions
  3. General Questions

General Questions

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  • December 2021 - Security Alert - Log4j / CVE-2021-44228
  • Is the ScreenBeam Configuration Utility available for download from anywhere other than the Microsoft or Google Play stores?
  • Why do I get the "Error; Refused to Connect" when trying to sign in to my support account?
  • Can I connect several Intel WiDi or Miracast devices to the ScreenBeam receiver simultaneously?
  • Can I connect to a Wi-Fi network and ScreenBeam simultaneously with my Intel WiDi laptop?
  • Can I connect to a Wi-Fi network and ScreenBeam simultaneously with my Miracast device?
  • Can I connect to multiple ScreenBeam display adapters simultaneously?
  • Can I downgrade the firmware currently installed on my ScreenBeam device?
  • Can I stream to multiple HDTV's using an HDMI splitter with my ScreenBeam receiver?
  • Do I need an existing wireless network in order to use ScreenBeam?
  • How do find the Firmware Version of my ScreenBeam Receiver?
  • How do I change my IP Address?
  • How do I determine the MoCA speeds between MoCA adapters?
  • How to Configure Miracast™ Wireless Display Implementations for Maximum Performance
  • I cannot get audio and/or video when using an app.
  • My Windows 10 laptop/tablet can't connect to ScreenBeam when DisplayLink software is installed.
  • What are the splitter requirements for MoCA networking?
  • What are the Windows N or KN versions for?
  • What is the difference between Bonded and Non-Bonded MoCA adapters?
  • What is the maximum cable distance for MoCA devices.
  • What is Wi-Fi Direct and can I connect to ScreenBeam using Wi-Fi Direct?
  • What is Wi-Fi Miracast?
  • What wireless signal range can I expect with ScreenBeam Wireless Display?
  • When attempting to connect the TV only shows “Personalizing your device” and will not connect.
  • Where can I find more information and get support for Intel® WiDi?
  • Where can I obtain the latest Intel graphics driver, Intel wireless driver, and Intel WiDi software application?
  • Where can I obtain the latest Intel® WiDi application, wireless drivers, and graphic drivers for my Intel® WiDi device?
  • Why doesn't the ScreenBeam Configuration Utility detect the Mini 2?
  • Why is there a black border around the screen no matter what size the resolution is set on the computer?
  • Why won't my computer with Windows 10 connect to the ScreenBeam Display Receiver?

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